Training on Patient Communication for Counsellor staff in Eye Hospitals
Proper communication with scientific information is a very important aspect of health care delivery. Every patient has a right to know about the nature of the ailment / disorder, the treatment options & benefits suggested by the doctor.
Patient counselors play a crucial role in eye hospitals to educate and support the patients and their families.
- in critical decision making and addressing doubts and concerns
- help patients cope with news about poor prognosis, provide support
In partnership and support from ORBIS India, we have a team of experienced Optometrist and Patient Counsellors as course faculty, who conduct this training on following modules –
Module 1 = Medical terminology, Eye Structure & Diseases
- Eye structure and it’s functioning, Medical and ocular terms.
- Common eye diseases, Cataract, Glaucoma
- Visual acuity, Spects Rx and common systemic conditions
- Identifying and managing Disease beliefs
Module 2 = Patient’s journey in Eye hospital setup
- Orientation to hospital services, Patient confidentiality
- Basic computer skills, Electronic Medical Records, Documentation practices
- Monitoring Key performance indicators
Module 3 = Inter-personal Communication
- Rapport building, Active Listening, Practising empathy.
- Conveying information and Shared decision making
- Use of Information – Education - Communication (IEC material)
We offer a 3-month blended training plan.
- 1st month = Online video lectures by Optom faculty, 1.5 hrs x 3 days / week -- Your base hospital
- 2nd month = On-the-job training at H.V. Desai Eye Hospital, 8.30 am to 4.30 pm -- Attend in Pune
- 3rd month = Online video sessions + LMS assignments, assessments -- Your base hospital
Who should attend?
- Non-clinical hospital staff involved in patient facing roles.
Eligibility criteria
- Completed 10+2 years of school education, Basic computer literacy
- Preferable to have few years of working experience in an eye hospitals
Course fees will be Rs. 25,000/- + 18% GST per participant
- Accommodation, food and travel related cost at actuals to be paid by respective hospital.
For more details contact training@hvdeh.org